The curriculum offers the following features and benefits

• Students develop working knowledge of how computers operate, how to assemble computers, and how to troubleshoot hardware and software issues.
• Updated relevant curriculum and labs are delivered in the Cisco Networking Academy learning environment and include new topics such as virtualization and cloud computing.
• Expanded coverage on mobile device hardware and software configuration, plus diagnostics and common security threats and vulnerabilities.
• Emphasis on the practical application of skills and procedures needed for hardware and software installations, upgrades, and troubleshooting.
• Cisco® Packet Tracer simulation-based learning activities promote the exploration of networking and network security concepts, while allowing students to experiment with network behavior.
• Online assessments provide immediate feedback to support the evaluation of knowledge and acquired skills.
• The course helps students develop the career skills needed to successful communicate within an ICT business environment and interact with customers