The Customer Experience Associate plays a pivotal role in delivering professional, first-point-of-contact services to all clients, visitors, and stakeholders at the University College of the Cayman Islands (UCCI). The post holder will ensure a positive and efficient initial experience while providing essential administrative support to management and staff, contributing to the smooth operation of the office.
This position requires exceptional customer service skills, attention to detail, and the ability to effectively manage a busy and dynamic environment.
The Customer Experience Associate will report directly to the Vice President of Business and Operations (VPBO) or their designee and assist in maintaining an organized and welcoming atmosphere for all visitors to UCCI.
KNOWLEDGE, SKILLS AND ABILITIES
- High School Diploma or General Education Degree (GED) from an accredited institution
- Certificate in Customer Service or formal training program
- A minimum of 1 year of experience in customer service or administrative duties
- Excellent oral and written communication skills
- Strong organizational skills and attention to detail
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Ability to handle customer interactions with professionalism and courtesy
- Ability to work under pressure and adapt to changing circumstances
Desired Attributes:
- Self-motivated and proactive
- Friendly, pleasant demeanor with a customer-first attitude
- Maturity and the ability to multi-task
- Strong interpersonal skills and the ability to work well with diverse groups
Accountabilities Specific to the Role
- Serve as the primary point of contact for students, parents, faculty, and visitors entering the Administration/One Stop Centre
- Greet all guests with professionalism, creating a welcoming environment
- Provide clear and accurate information on university procedures, deadlines, services, and office locations
- Direct inquiries to the appropriate department or personnel in a timely manner
- Answer and route incoming phone calls and emails
- Assist students with navigating online portals and basic registration processes
- Maintain knowledge of key administrative functions like registration, enrollment, and transcripts
- Monitor visitor flow, particularly during peak periods such as registration and orientation
- Log and track visitor interactions for follow-up and quality improvement
Other Responsibilities (30%)
- Identify and escalate urgent or sensitive issues to senior staff or appropriate offices
- Maintain up-to-date directories and contact lists for efficient information sharing
- Foster a positive first impression of UCCI’s administration through professional conduct and presentation
- Assist with additional duties as requested
Compensation:
Salary Range: KYD $36,528.00 – KYD $46,740.00 per annum. (GRADE P)
Employer-covered medical; co-contributory pension. and annual leave (15 days).
How to apply:
Submit a CV and cover letter along with three (3) professional references to recruitment@ucci.edu.ky
Deadline: 19 September 2025
Only shortlisted candidates will be contacted.
Caymanians/Caymanian Status holders are preferred.
